Chromebooks

• Step 1 – Turn on the Chromebook by pressing the power key in the top right corner of the keyboard 
• Step 2 – If students are outside of a CCPS school, they can connect to a wireless internet signal by clicking the WIFI icon found in the bottom right of the Chromebook screen.
• Step 3 – Students will see a login screen with the red RapidIdentity banner across the top.
• Step 4 – Enter the student’s username (student number)
• Step 5 – Enter the student’s number. If you or your student do not know the student’s password, contact your student’s teacher for a password reset.
  • First time Google users will be asked to accept the terms. Use the down arrow to access the accept button.
  • Students logging in at home or on a non-school network will be prompted to choose 3 pictures after entering their credentials. The student will need these pictures in addition to their password to log in when not at school.

Fixing Connection Issues

Can’t connect to my.ccpsnet.net?

• Make sure you’re connected to the Internet.
• Type my.ccpsnet.net in the navigation pane.
• Clear your browser cache:
  • Open your Chrome browser.
  • Click on  the three dots in the top-right corner of the screen.
  • Click on “Delete browsing data…”
  • Select “Basic, ”  select the time frame of  “All time,” and click all the options for the type of files to be cleared.
  • Click “Clear data.”

Can’t connect to my.ccpsnet.net?

• Make sure you’re connected to the Internet.
• Type my.ccpsnet.net in the navigation pane – don’t use a short-cut.
• Clear your browser cache
• Open your Chrome browser.

1. 1. Tap the three dots in the top-right corner of the screen, hover over “More Tools” and then select “Clear browsing data”.
   2. Select the time range – “all time” and click all the options for the type of files to be cleared.
   3. Click “Clear data.”

Forgot your password?

The student’s username is their student ID number. This number can be found in ParentVue and on report cards. Contact your school or teacher for password resets.

The first time that a student logs into a particular Chromebook, they will not see their profile on the home screen. When they click Add A User, they will need to enter the full user account name Student ID@ccpsnet.net – Example: 4912345@ccpsnet.net

To change your password

Note: You must know the student’s password in order to change the password.

• Use a computer to navigate to my.ccpsnet.net. You do not need to be on a Chromebook in order to change the student’s password.
• Log-in using the student ID number for the username and the existing password.
• On the CCPS dashboard, click on Profiles
• Then click on Change Password and follow the directions
• The student will also have to select new pictographs for logging in when not connected to the school’s network.

Clearing Profiles

If you wish to remove someone else’s account name from your Chromebook:

• On the Chromebook sign-in screen, select the profile you want to remove.
• Next to the profile name, select the down arrow.
• Select Remove this user.
• In the box that appears, select Remove this user

Parent Access to Canvas

Canvas allows parents to access information about their students’ courses using both the website and the mobile app. Please bear in mind, however, that the parent experience in the mobile app is limited compared to that of a desktop browser. We strongly recommend that parents and guardians create their accounts on a desktop browser.

Canvas Parent requires a Canvas account and is available for both Android and iOS devices. 

Canvas Parent Mobile App – IOS

• Once the app is installed, follow these instructions to access your student’s course information through the app.
• Open the app and click on “Find my school.”
• In the “What’s your school’s name?” field, start typing Chesterfield County Public Schools – Parent, and select it when it appears.
• You will then see a list of your student’s Canvas courses.

**Please note that grades listed on this screen in the mobile app are not official! Synergy remains the official source for CCPS student grade information.**

Need more information? 

Click here to access general information about the mobile app. For assistance with downloading the app, click on one of the following:

Canvas Student iOS Guide

Applications vary by grade level

• Click on the Chrome browser
• Type my.ccpsnet.net in the browser bar
• The student ID is the username (ex. 4123456)
• Enter the student’s password
• Can take up to 10 seconds before the dashboard appears, be patient.

The following applications can be found by clicking on the Backpack icon. Click on each icon for family resources.

• Dreambox Learning
• Lexia – Rosetta Stone Company
• Mastery Connect
• MyOn
• Newsela
• Scholastic

Families may be eligible for reduced Internet connectivity in their homes through Comcast/Xfinity’s Internet Essentials program for $15.00 per month or the Verizon Forward program for $20.00 per month. To learn about qualifying criteria, please visit the internet Essentials webpage or the Verizon Forward webpage.

All students are provided a charger when issued their Chromebook. Chesterfield County Public Schools replaces damaged or defective chargers. Those replacements can be obtained from the technology help desk. 

Lost or stolen chargers must be replaced by the student. Families may purchase replacement Lenovo-compatible chargers online or from most electronics retailers.

Charger specifications are as follows:

• Power Output: 65 watts
• Connector Type: USB-C
• Input Voltage: 100–240V AC at 50/60 Hz
• Output Voltage: 20V
• Brand: Lenovo compatible

• In order for students to take home a Chromebook or be assigned a Chromebook, families will need to acknowledge that Chromebook use comes with various responsibilities. 
• At the beginning of each year, parents can acknowledge the form in their ParentVUE account 
  • Chromebook Agreement Form

Accidental Damage

• No charge

Damage not Covered by Accidental Damage Protection Plan

• Cost of repair – maximum @260.00
• Invoices will reflect itemized damage under $260.00
• Itemized Fee Schedule
  • Tier 5: damage beyond repair that is not covered by the accidental damage protection plan – $260.00
  • Tier 4: damaged or cracked casing – $130.00
  • Tier 3: cracked screen; damaged ports; will not charge, power, or connect – $110.00
  • Tier 2: keyboard/trackpad damage, camera damage, misc. uncategorized – $90.00
  • Tier 1: missing serial number or asset tag – $40.00

Additional Actions

• Student meeting with administrator
• Letter to guardian(s)

Lost/Stolen Chromebook

• $260.00 replacement cost

Lost Charger

• Families may purchase replacement Lenovo-compatible chargers online or from most electronics retailers.
• Charger specifications:
  • Power Output: 65 watts
  • Connector Type: USB-C
  • Input Voltage: 100-240V AC at 50/60 Hz
  • Output Voltage: 20V
  • Brand: Lenovo